Merchandise Return Policy

Keystone Automotive Operations / NTP-Stag / SeaWide Marine / Earl Owen

Effective January 1, 2026

  • Return to stock items may be submitted for return through our B2B websites or by calling or emailing our Customer Service Team.

  • Return to stock = New (not used or installed) and in the original box and resalable condition.

  • Certain defective items may also be requested for return through our B2B sites.

  • Certain suppliers require you to deal directly with them regarding defective items.

  • Only items authorized and approved for return will be picked up by your driver with your next delivery. Items not authorized for return will be refused without credit issued. Warranty items will be authorized and handled as per the supplier’s policy. This includes all policies where the supplier requires dealing directly with their team as opposed to the original source of purchase.

  • Only items currently stocked and purchased from Keystone Automotive Operations / NTP-Stag / SeaWide Marine / Earl Owen (hereinafter referred to as Keystone Automotive) within the prior 12 months will be considered for return. A Return-to-Stock rate (RTS) will be calculated for each customer on a 12-month rolling basis. Returns will not be allowed on custom-made products, mounted wheels or painted products. Keystone’s Warehouse Returns Department has final approval on all returns. If returned in poor condition, item(s) will be marked as unacceptable, and no credit will be given.

Return Handling Charges

If Your Return Rate (RTS) is: The Charge Will Be
Less than 8% No handling charge
8 – 9.99% 10% handling charge
10 – 14.99% 15% handling charge
15% or greater 25% handling charge
  • All orders placed as special orders, except for custom made/made to fit items, are returnable under the normal return to stock timeframe of 12 months from original invoice date. However, there will be a 20% stocking fee placed on the returned part(s). This stocking fee is in addition to any other handling fees that will be assessed based on current RTS rate.

  • Please inspect all merchandise for damage or missing parts and make sure all parts invoiced are received before you sign for the merchandise. Keystone Automotive reserves the right to deny credit on all shortages that are called in after delivery has been made and you have signed for the product without notation of a shortage. Additionally, all parts must be trial fitted before installation. Items damaged due to improper installation or customer mishandling will not be credited upon return.

  • All returns due to Keystone Automotive errors must be called in within 30 days. Damaged claims must be reported within 15 days from date of invoice. If not reported within 15 days from date of invoice, it cannot be returned as received as damaged.

  • Restricted Returns – Certain SKUS may incur fees due to restrictions determined by size, or product type. Amount of fee charged depends on reason for restriction.

  • Any returns to satisfy a past due balance will be credited at invoice price less an agreed upon handling charge depending on the SKU. All returned products must be currently stocked by Keystone Automotive and in new/re-saleable condition.

  • Defective items will be subject to the supplier’s warranty policy and must have a complete description of the defect. Certain suppliers require you deal directly with them regarding defective items. Returned items that are claimed to be damaged or defective, which are proven to be sound, will either be returned or reclassified as return to stock and included in your current return rate. As per supplier’s warranty policy, some products such as electronics may be repaired and returned to you.

  • 3rd Party Shipment Return Policy & Procedure: To receive proper credit, all 3rd party returns must be accompanied by a Keystone Automotive issued bar-coded return label. After you request your return, the label will be e-mailed to you. All return to stock packages must be shipped to Keystone Automotive with all shipping costs prepaid. Credit will be issued after the returned goods are inspected and it is determined that the product is in its original packaging and in new/resalable condition. Any merchandise that does not meet these criteria will be subject to refusal and credit will not be issued. Customers will be billed for missing parts and/or repackaging.
     
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